I. How do we collect your data?
We collect, use, store and process personal data from you and any devices (including mobile devices) you may use when you use the Website, register to create an account with us, provide us with information (by email or through the Website), update or add information to your account, send us messages, comments, questions, testimonials or suggestions, participate in blogs, forums, message boards, chat rooms, profile pages, polls, surveys and other communication channels and services in connection with the Website, or otherwise correspond with us. This personal data may be provided voluntarily by you, or collected automatically by us or sent to us when you use the Website. When you ask us to provide products for the benefit of a third party, you must be legally authorised by that third party to disclose their personal data to us, if applicable. This authorisation must cover all relevant personal data.
II. What types of personal data are collected and processed by K-EXPERTISE?
K-EXPERTISE may collect and process personal data (i.e. any information relating to an identified or identifiable natural person), which is obtained directly from you, inter alia when you use our website, via the contact form, when you contact us via other channels, when you order a product or when you conclude a contract with us. The categories of personal data we process are as follows Identity data - first name, last name, age (over 18), date of birth, photograph/portrait, user account number; Contact data - e-mail address, delivery address, billing address, country of residence, telephone number; Financial and Transactional Data - information about your use of the Service and your orders, such as order number, order value, order date, item name, item value, item amount, item weight; Technical Data - information you transmit or receive while using the service that identifies you or another person, such as Internet Protocol (IP) address, browser type and version, browser plug-in types and versions, devices used to access the Website, purchasing behaviour and other analytical and functional tools to improve the Website.
III. Why and on what legal basis does K-EXPERTISE use this personal data?
K-EXPERTISE processes the above personal data solely for the following purposes: To provide you with the products you have ordered; Provide you with information about these products (e.g. by sending you catalogues etc.); Contracting with you; To manage our relationship with you, for example by communicating with you about our products, handling your requests or complaints, and providing you with instructions; Improve the quality of our products and services; Making and receiving payments, managing our accounts; To contact you in the context of our commercial campaigns or for the sending of our satisfaction surveys or our catalogues; To manage our website, our IT infrastructure and to provide the best possible experience for our website visitors; Comply with our legal and regulatory obligations; Defend our rights; K-EXPERTISE processes your personal data on the following legal bases, as appropriate : Your consent to the processing of your personal data for one or more specific purposes (consent which you may withdraw: see below); The necessity of the processing to perform the contract we have entered into or to carry out the pre-contractual measures you have requested; The processing is necessary for the purposes of the legitimate interests pursued by K-EXPERTISE, which include the proper management of our website, the pursuit and protection of our business activities, the maintenance of good relations with our customers and the improvement of our products and services.
IV. How long does K-EXPERTISE keep this personal data?
We keep this personal data for no longer than is necessary for the purposes for which it is processed. For K-EXPERTISE customers, data is kept for the duration of the contractual relationship and 2 years after the end of the contractual relationship. When we collect data on the basis of your consent, the processing ends as soon as you withdraw your consent.
V. How does K-EXPERTISE store this personal data and disclose it to third parties?
VI. How do we protect your data?
We take all reasonable steps to prevent the loss, misuse, disclosure, unauthorised access or modification of your personal data. The necessary measures are taken, both technical and organisational, to ensure an adequate level of security. The data we collect is kept in a secure environment and treated confidentially. People working for us are required to respect the confidentiality of your information. When we work with other parties, we require the same level of security from them. Please note that none of the security measures we take to protect your information are absolutely guaranteed to prevent unauthorised access or use of your personal data or are impenetrable. We hereby disclaim any liability for the security of your personal data, which may be compromised by unauthorised entry, use or disclosure, hardware or software failure and other factors. You are solely responsible for safeguarding your usernames and passwords used to access the Service and/or any third party services from unauthorised access and use and for all actions taken with those usernames and passwords. You must keep your username and password secure and never disclose them to any third party. Because your account information is so sensitive, your account passwords are encrypted, which means that we cannot see your passwords. We cannot send you back forgotten passwords either. We simply reset them. You acknowledge that if you lose control of your usernames and passwords, you may lose significant control over your personal data and may potentially be subject to legally binding actions taken on your behalf by an unauthorised user. If any of your usernames and passwords have been compromised for any reason, you should change them immediately. You should also log out when you have finished using a shared computer. If you believe that your personal information is being used inappropriately by us or by third parties, please notify us immediately by email at firstname.lastname@example.org.
VII. What about cookies?
VIII. What are your rights and how can you exercise them?
IX. How can you be informed of changes to this Policy?
X. Direct marketing
We want to communicate with you in the way you want to be contacted. If you no longer wish to receive marketing messages from us, you can click on the appropriate link at the bottom of our marketing emails. You can also email us at email@example.com. Please allow sufficient time for your preferences to be processed. Please note that if you choose not to receive marketing-related communications from us, we may still send you important administrative messages in order to perform a contract with you and you cannot choose not to receive these administrative or other important messages.
XI. Sensitive information
We ask that you do not send us, or disclose to us, any sensitive personal data (for example, information relating to racial or ethnic origin, political opinions, religion or other beliefs, health, sexual orientation, criminal history or previous membership of organisations, including trade union membership) on or through the Website or otherwise. We are committed to protecting the privacy of children. In order to protect the privacy of children, we do not knowingly collect or solicit personal data from persons under the age of 18, nor do we knowingly allow such persons to register an account with us. The Website is not intended for use by persons under the age of 18. If you are under 18, please do not attempt to register or use the Website, or to send us any personal data about yourself. If we become aware that we have inadvertently received personal data from a child under the age of 18, we will delete that information from our records.
XII. Links to other websites
XIII. How can you contact us?